CIOs Need To Make Sure They Don’t Do Outsourcing The Wrong Way

Here we are at the start of the 21st Century and although we all know about the importance of information technology, are we still talking about outsourcing? The answer is yes. Outsourcing is a difficult task for anyone with the CIO job to take on. There are a lot of different variable involved, every company is different, and it is all too easy to go about doing this stuff the wrong way. What we need is some guidance for CIOs so that they do their outsourcing the right way.

Even Today, It’s Easy To Make Mistakes When You Are Outsourcing

If outsourcing was as easy as picking a few things that the IT department is currently doing and then handing them off to another company to have them do it better (and cheaper) then this outsourcing stuff would not be all that hard to do. However, there’s more to it than that. One of the biggest problems that the person in the CIO position has run into has been the simple fact that the company that they chose to outsource their tasks to simply was not up to the task. The company that they were working with did not have either the promised skills or capacity.

There are a number of other issues that can come up when CIOs are considering outsourcing. One of the most common is that an outsourcing project can move too fast. If you outsource things too quickly, then your company won’t have the time needed to hand off the outsourced projects and the outsourcing company won’t have the ability to start up correctly. You also have to be careful to make sure that you are outsourcing the right functions. Many CIOs have outsourced their project management functions only to discover that they really preferred to keep this function closer to home. software outsourcing

What a lot of CIOs have discovered is that outsourcing cannot be “black boxed.” This occurs when a function, like IT help desk, is outsourced and the company believes that the customer being served does not care about who is supporting them or where that person is located as long as the issue is resolved. What CIOs are discovering is that this is not correct. It turns out that company’s now want to own the customer relationship from sales person to support person and they want the sales person to know who in support is talking with their customers.

The Right Way For A CIO To Outsource

If we can all agree that there are a number of different ways that CIOs can go about doing outsourcing the wrong way, the question then comes up: what’s the right way to do this stuff? One of the biggest changes that has happened in the past few years is that CIOs have started to become much more demanding when it comes to telling their outsourcing vendors what they expect them to deliver. This means that CIOs have to take the time and fine tune their outsourcing strategies

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